At Sportera, we respect your right to control your personal data. If you wish to delete your account, you have two options to do so.
Option 1: Email Request (Fastest - Within 48 hours)
Send a deletion request to our support team for the quickest account removal:
- Email us at [email protected]
- Include "Account Deletion Request" in the subject line
- Provide the email address associated with your Sportera account
- We'll process your request within 48 hours (often within 12 hours)
This method provides immediate and permanent deletion with no recovery option.
Option 2: In-App Deletion (14-Day Grace Period)
Delete your account directly from the Sportera app with a recovery option:
- Open the Sportera app on your device
- Tap your avatar icon in the top left corner to open Settings
- Scroll to the bottom of the Settings menu
- Tap "Delete Account" button
- Confirm your decision when prompted
Important: In-app deletion includes a 14-day grace period. During this time, you can reactivate your account by simply signing in again. After 14 days, your account and data will be permanently deleted.
Note: If you need immediate deletion without the 14-day waiting period, please use Option 1 (email request) instead.
What Data Is Deleted
When your Sportera account is deleted, the following data will be permanently removed:
- Your profile information (name, email, profile photo)
- Activity and fitness data (completed exercises, workouts, achievements)
- Rewards and points balance
- Referrals list
- Location history (gyms you've visited)
- App preferences and settings
- Any other data you've provided to us
Data Retention
Upon account deletion, we follow these retention practices:
- Email deletion (Option 1): All personal data is permanently deleted within 48 hours of request confirmation
- In-app deletion (Option 2): Data is marked for deletion and held for 14 days (recovery period), then permanently deleted
- Legal obligations: Certain transaction records may be retained for legal, tax, or regulatory compliance (anonymized where possible) for the period required by applicable laws
- Backup systems: Deleted data may remain in backup systems for up to 30 days before complete removal
After Account Deletion
Once your account is permanently deleted:
- You will no longer be able to access the Sportera app or services
- Any unused rewards or points will be forfeited
- Your username will become available for others to use
- You cannot recover any data associated with the deleted account
- If you wish to use Sportera again, you'll need to create a new account
Need Help?
If you have any questions about the account deletion process or need assistance, please contact our support team at [email protected]. We're here to help ensure your experience with Sportera, including account closure, is handled smoothly and securely.